A credit card is required to be kept on file to schedule an appointment.
We require 24 hours notice to cancel or make any changes to an appointment. In the case that 24 hours notice is not given for a cancellation, your credit card will be charged 50% of the service that was scheduled. Day of cancellations will be 50% of the service that was scheduled. No Shows will be charged 100% of your service.
Rescheduling Appointments: On your 2nd Reschedule of the same appointment you must pay a 50% deposit of your service. If you come to said appointment it will go towards your service. If you cancel, reschedule or no show you will lose your deposit.
Please note that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.
We do not offer refunds of any kind.
As a courtesy, 24 hours prior to your appointment you will receive a confirmation text that you will need to reply "C" to. However, if you do not confirm and we are unable to reach you to confirm that appointment, your appointment could be cancelled and a fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee. VERY STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.
COLOR CORRECTION & COLOR CORRECTION CONTRACT
A consultation is required prior to reserving a color correction appointment. Consultations are FREE. The following information is important to know if you are a client receiving a color/chemical service: Color history and the use of medications must be divulged when consulting with your stylist. If you are currently under the care of an MD, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment. Your stylist is not a trained medical physician. A color correction contract MUST BE SIGNED before your color correction appointment begins. You can sign here at the salon before your appointment begins. If you do not sign, the services will not be performed by the stylist and a cancellation fee will apply.
Below is a list of items to address with your colorist prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
previously over-processed hair: by repeatedly layering dyes over porous pre-lightened hair
taking prescription medication: that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)
thermal damage: by over-use of hot tools
use of metallic dyes, salts, or minerals: (box color) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services
use of henna or vegetable dyes: chemicals may cause negative reaction to enlightenment services
permed or relaxed hair: chemicals may cause negative reaction to enlightenment services
**IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE. ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST.**
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
* WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE *
There will be a 3.75% credit card fee added to your service (ex: $75 Charge will add $2.81 to your total) If you choose not to pay with credit/debit card please bring cash or check with 2 forms of ID.
Please check with your stylist to see if they accept Venmo, Zelle, Cash App etc)